*We do not do Refunds. Due to the current COVID-19 pandemic, we are temporarily suspending product returns, effective immediately. Thanks for understanding our safety protocols.
All order inquiries should be made to Fashionaire She Customer Service
How soon will I get a response?
Response time is 24-48 business hours. (this excludes weekends).
Is there a number I can contact?
At this time, we do not have a phone line you may contact. However, it is coming soon. The best way to reach us is via email.
How do I cancel my order?
There are no order cancellations. Please be sure you want to place your order before ordering.
How do I get a refund?
No refunds are issued unless there was a mistake on our part during the fulfillment process for your order.
Is it too late to exchange an item?
Will I receive a prepaid shipping label?
We do not provide shipping labels for returns or exchanges.
How should I ship my item?
When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option and comes with a tracking number.
I received the wrong item and need to send it back, am I still responsible for return shipping?
No, if the mistake was made on our part, we will cover the shipping costs for the return.
Where do I send my return to?
What should I include in the package?
Please include the name and order number associated with the order as well as any special notes.
Does my store credit expire?
Store credit does not expire, and can be entered in the discount code box at checkout.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 3-5 business days to arrive depending on the efficiency of your local postal service. Please allow a 2-3 day processing time added to each order before it is shipped out. Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation. See our complete Shipping Information here.
My package shows it was delivered but I did not recieve it. What now?
Double check to make sure your address was entered correctly. Check with your neighbors or anyone in your household who may have received your package. Finally, if all else fails, contact your local post office for further investigation. However, once a package is marked as Delivered it is out of our hands. We apologize.
Where can I find my tracking number?
Tracking numbers are sent via email. If you do not see it, you may need to check your spam folder.
My package was returned, what do I do now?
If your package was returned to our PO Box, it may be due to one of the following reasons: Invalid or incomplete shipping address. You will receive an email from us letting you know that your package was returned to us.
How can I get my order back? If you would still like to receive your order, we will need a new and valid address from you, then we will send you a Shipping Invoice via email.
Please note, we do not have control over the Postal Office returning packages.
Make sure the billing address is correct and the shipping address reflects that the location of the order you are placing is in the vicinity of the final shipping destination.
We do not currently ship internationally.
We are not responsible for any “lost” or “stolen” packages through the postal service.
When my order was delivered I was charged a customs fee, why?
Customs fees are charged by your country and are not the responsibility of Fashionaire She. Each country has different customs regulations. For more information please contact your local customs department before ordering.